Frequently Asked Questions
Find answers to common questions about our products and services
Are Painted products cruelty-free?
Yes, all Painted products are 100% cruelty-free and are never tested on animals at any stage of production.
How can I find the right shade for my skin tone?
We offer a virtual try-on tool on each product page and a comprehensive shade-matching guide to help you find your perfect fit.
Are your formulas safe for sensitive skin?
Our products are dermatologist-tested and formulated without common irritants, making them suitable for most sensitive skin types.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but you can request a change or cancellation within 60 minutes of purchase by contacting support.
Do you offer professional discounts for makeup artists?
Yes, we have a Painted Pro program. Please visit our Pro page to submit your credentials for a professional discount.
What is the shelf life of your liquid products?
Most of our liquid formulas have a shelf life of 12 months after opening. Check the PAO (Period After Opening) symbol on the packaging.